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Your stay

Your comments

  • Following a stay at one of our hotels, please feel free to enter your comments here!

Reservation and payment

Your queries

  • Query about an online reservation made online
  • Query about a hotel
  • How can I find a hotel and make a reservation?
  • How many rooms can I reserve ?
  • How do I cancel or modify a reservation ?
  • What is the deadline for cancelling a reservation ?
  • Do I need my credit card to make a reservation ?
  • What is the Best Price Guarantee ?

Your contacts

  • How can I call the Novotel reservations centers
  • Questions about reservations for a leisure group
  • For information on reservations for meetings, seminars, incentives, and conferences

Le Club AccorHotels

  • Want to enjoy all the benefits of the Le Club AccorHotels program? It couldn't be simpler sign up now
  • If you have any questions or would like more information on Le Club AccorHotels, take a look at our help section

Novotel.com site

Frequently asked questions

  • Is your internet site secure ?
  • What does the message "Reservation deadline expired" mean ?

Website queries

Request information

AccorHotels Hospitality queries

  • Request for information about AccorHotels
  • Development
  • Contact our Human Resources department