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How to cancel / change my reservation

Consult our FAQ
You have an account ?

To cancel or change your reservation, please log in.

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Manage your account

How can I create and access my account ?

You can use the AccorHotels mobile application or website to create and subsequently access your account.

To create an account
  1. 1 Go to "Create my account"
  2. 2 Complete the following fields :
    • E-mail address
    • Password
    • Title
    • Last name
    • First name
    • Country
  3. 3 Leave the box checked to subscribe to our free Le Club AccorHotels loyalty programme
  4. 4 Confirm by clicking on "Create my account"
To access your account
  1. 1 Go to "Log in"
  2. 2 Enter your e-mail address or your card number along with your password
  3. 3 Confirm by clicking on "Log in".
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