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My loyalty card details do not appear in my account. What should I do ?

  • Check that the e-mail address, card number and password you have entered are correct
  • Check that the e-mail address you have entered is the same as the one you used to set up your account
  • Check that the card number entered is correct and corresponds to a valid card in your name
  • Check that the number you entered contains:
    - 16 digits without spaces for your card number
    - or 8 digits for your account number
  • • Check that the password you entered is the same as the one you used to set up your account (otherwise click on "Forgotten your password?")
  • Make sure that the AccorHotels mobile application or website is not undergoing maintenance: Check "Your support space" at the top of the page to see whether there is a message regarding downtime.

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